Customer Success Specialist
Location: Rotterdam, The Netherlands
Type of employment: Full-time
At PrivacyPerfect, we are building the ultimate GDPR compliance tool that simplifies privacy related tasks and helps organisations comply with the new EU privacy regulation: the GDPR. Our objective is to contribute to a secure digital world where people can trust businesses through helping our customers be privacy compliant. Our easy-to-use data protection solution offers all key privacy administrations for compliance, with improved productivity and efficiency.
Your role in a nutshell
Our new Customer Success Specialist is someone who enjoys being in contact with our customers and likes to go the extra mile when solving customer support issues. On top of providing customer support, you will maintain a consistent schedule of communicating with our existing customers, assist in the onboarding of new customers and ensuring a successful roll-out of our SaaS solution in the customer’s organization. After onboarding you will be the main point of contact for these customers. You will also have the opportunity to test new features before anyone else, and have a direct impact on product development based on your feedback and knowledge of our customers. As CSS you will collect feedback from the existing customer about product improvements and feature requests, and will proactively share these with the Product team.
Requirements for this position
What you bring to the table
We are looking for an enthusiastic, energetic, and ambitious person, a team player who is customer-service and detail oriented, a great problem solver, and has an aptitude for learning new tech solutions. A self-starter with a high level of energy, confidence, and excellent communications skills in native Dutch (required) and English, who can think creatively and come up with out of the box solutions to provide the best experience for our customers.
What we offer
Interested?If you are interested in this role, please apply by sending your resume (CV) and motivation to firstname.lastname@example.org or by filling out the form below.
Acquisition based on this vacancy is not appreciated.