Customer Success & Support Manager

We're on the lookout for a dedicated professional to empower our clients as they maximise the potential of our state-of-the-art PrivacyPerfect SaaS solution. 

As a key member of our team, you will be responsible for facilitating a seamless onboarding process for customers, paving the way for their success with our product. Your expertise in providing top-notch technical support will enable you to promptly address and resolve any customer inquiries or concerns.

You will play a crucial role in fostering a strong working relationship between our technical product development and commercial teams, ensuring that we continuously provide the best possible experience for our customers. By going the extra mile and putting yourself in our customers' shoes, you will collaborate with the product development team to test new modules and features, enhancing the effectiveness of our offerings.

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Location: Rotterdam, The Netherlands
Type of employment: Full-time

Experience and competences

We are looking for an experienced and enthusiastic Customer Success Manager who is eager to make a genuine impact on our customers and our company. If you possess the following qualifications, we'd be thrilled to have you join our team.

You have at least 2 years of experience as a Customer Success Manager, showcasing your ability to deliver unparalleled results.

You have strong IT knowledge and proven experience acting as the bridge between commercial and product development teams, effectively addressing customer queries.

You are adept at onboarding and implementation of pro and enterprise accounts, ensuring seamless customer experiences.

You have the know-how to identify opportunities for both land and expand or cross-selling ventures.

You are capable to successfully manage multiple opportunities, ranging from small to large-sized deals.

You have excellent communication skills, allowing you to confidently engage with clients across the Benelux region.

You have keen observation and analytical abilities to identify customer trends and initiate meaningful conversations accordingly.

You have a proactive mindset, actively seeking out ways to contribute to the company's overarching goals and objectives.

About you

Our customer service team is in need of a dedicated professional who is eager to learn, grow, and excel in a dynamic work environment. If you're someone who possesses the following traits, we would love to meet you.

You have an innate talent for understanding complex tech products with ease.

You have a customer-service focused mindset that accompanies every interaction.

You have the ability to think creatively, providing out-of-the-box solutions to challenges.

You have an unwavering dedication to problem-solving, always seeking the best outcomes.
You are a self-starter, fueled by high energy levels and unmatched confidence.
You have a meticulous attention to detail, combined with a tenacious, never-give-up attitude.
You have experience working in agile teams, demonstrating adaptability amidst shifting sprints.
You are fluent in Dutch and English, exhibiting exceptional written and verbal communication skills.
You are comfortable navigating ambiguous situations, recognizing that flexibility is essential for success.
You are a collaborative team player who takes pride in serving others, especially our valued customers.
About us
PrivacyPerfect is a cutting-edge Dutch legal-tech scale-up, dedicated to data protection and privacy compliance, proudly serving over 2,000 users globally each day. Our ambition is to create a digital world where people can trust that their personal data is securely processed and stored by companies, thanks to our user-friendly compliance software.

Our vibrant team, consisting of top IT, sales, marketing, legal, and finance experts, thrives in an informal environment where everyone is encouraged to spot market trends and develop innovative solutions for our clients.

Working with us means

Being a part of a growing company that is making a real impact on digital privacy.
Working with a diverse and talented team of experts.

Enjoying an informal, but professional and collaborative work environment.

Terms of employment

Get excited about the excellent benefits package that accompanies this fantastic job opportunity:

A competitive salary package, tailored to your experience level.

8% holiday pay to fully enjoy your well-deserved time off.

A comprehensive pension scheme to ensure a secure future.

Your workspace

Aside from our benefits, you will work from home or better yet, at our vibrant workspace, at the heart of Rotterdam's Groothandelsgebouw, right next to the central train station.

Our rapidly growing team of IT and Product Developers, Sales, Marketing, and Legal experts embrace an informal, but professional work atmosphere.

We nurture a healthy work-life balance, and prioritise collaboration. 

Interested in working with us?

Are you a dedicated professional passionate about empowering clients and eager to learn, grow, and excel in a dynamic work environment? If so, we have the perfect opportunity for you. At PrivacyPerfect, our mission is to help clients maximise their potential with our state-of-the-art SaaS solution, and we're searching for exceptional individuals to become an integral part of our customer success journey.

If you feel inspired to contribute to our mission, kindly submit your CV and a brief outline of your motivation to hr@privacyperfect.com or fill in the form below.

We are excited to meet you.


Nicoline Matser (CEO)

*Please note that acquisition in response to this vacancy is not appreciated.

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